I know, the headline is hard to believe. I just found a problem on my Comcast bill and decided to give their online chat service a try.
A agent was connected to me nearly immediately, didn’t type entirely from a script, and knew what she was talking about. Further, I got a six month promotional discount that will save me about $40 month on my bill.
Comcast has historically not had the best customer service (actually, from previous personal experience, they have been the downright worst) but based on this brief encounter I’m hoping they are getting their customer service act in gear!